Inevitably, car owners are going to need to have their vehicle serviced sooner or later. When that time comes, they are faced with the decision of where to have the necessary service done – at the dealership service center where the vehicle was purchased or at a local repair shop. There are several pros and cons to both, but for the purposes of this blog post, we’re going to focus on the work performed by the dealership.
One of the biggest advantages of servicing a vehicle at the dealership begins right in the service bays. Dealerships employ technicians that are considered specialists in working on a particular line of vehicles. They are manufacturer-trained and, in most cases, only work on the make of vehicles that are sold through that particular dealership.
The specialist training is often only offered to a manufacturer’s network of dealerships, and encompasses not only the service technicians, but service managers, advisors and support staff as well. This means that the men and women working on the vehicles have intimate knowledge of how these vehicles are supposed to perform and how/when to make necessary repairs.
That knowledge is extremely valuable to dealerships, and it does not come cheap. Dealers typically offer higher salaries or other incentives in order to recruit and retain these specialized personnel, which in turn can increase labor rates. Despite the higher labor cost, drivers really do get what they pay for in terms of know-how, accuracy, and service.
Another advantage is the relationship that is built with the dealership. By having a vehicle serviced regularly at the dealership, they have an accurate and up-to-date picture of the road and service history of that vehicle. They are better equipped to understand what is going on with each individual vehicle because they have all prior service records right at their fingertips.
While shopping around for the best deal at local repair shops might save time and money in the short-term, drivers may run into issues such as being presented with conflicting recommendations, inaccurate diagnostic information, and inexact service timeframes in the long run due to a lack of consistent recordkeeping.
While having work done at a local repair shop may be more convenient, the fact is that dealership service departments honor manufacturer and extended warranty coverage free of charge to their customers. This is a major plus to the customer in many ways, the least of which is to the wallet! Repair shops usually charge a deductible and/or for labor for warranty repairs and often have to order parts which are not usually kept on-hand – which could also lead to additional shipping charges passed on to the consumer by the repair shop. At a dealership, most parts needed to make repairs to the line of vehicles they sell are readily available, thus requiring less time for repairs to be made.
Many of the warranty advantages are contingent on the vehicle breaking down within easy access to the dealerships, so if a problem were to occur further away from home, drivers may be in the situation where they have no choice but to use a local repair shop regardless of warranty coverage.
Finally, dealerships also offer their customers OE (original equipment) parts for repairs to their vehicles. This is advantageous for those repairs that fall under warranty, but can cost customers more if they are not covered. Also, many dealership service centers will not install or service after-market products that are outside of the factory standard for that particular vehicle, leaving a local or specialty repair shop the only option for those owners.
These advantages highlight some of the areas where using a dealership service center benefits car owners. Have you always used the service center at the dealership where you purchased your vehicle? Have some past experience, positive or negative, about dealing with a dealership service center? Let us know in the comments section below. We value your input!